Sandbox
a

HR Services

100%
OverviewProcess Explorer
Open cases
1,284
SLA adherence
91.2%
95%· target
Avg. resolution
3.4
2 days· target
Reopen rate
6.1%

HR Services · HR cases — SLA at risk

Ticket IdCategoryRequesterPriorityOwnerHours to breach
INC-55811Benefits changeRavi PatelHighJ. Weiss4d
INC-55834Employment letterChiara SilvaMedN. Ortega22d
INC-55849Leave requestDiego NovakLowM. Delaney41d
INC-55862Address changeYuki SørensenLowP. Roy3d
INC-55871Reference letterHannah LevineMedS. Hoffmann12d
INC-55889Manager changeFarah HaddadHighJ. Weiss2d